Refund policy
We want you to be happy with your purchase from Scents Eternal. If you need to request a return, please contact us within 3 days of delivery at info@scentseternal.com.
To be eligible for a return, the item must be in the same condition in which you received it, unworn and unused, with its original packaging and proof of purchase. Please contact us before sending any item back. Returns sent without prior approval may not be accepted.
Damaged, Defective or Incorrect Items
Please inspect your order when you receive it. If your item arrives damaged, defective, or incorrect, contact us as soon as possible at info@scentseternal.com with your order details and photographs of the issue. We will review the situation and assist you with the appropriate resolution.
Non-Returnable Items
Due to the nature of fragrance and personal care products, certain items may not be eligible for return, particularly products that have been opened, used, or are no longer in their original condition or packaging.
Sale items and gift cards are non-returnable.
Exchanges
If you would like a different product, please contact our team to discuss your options. Exchanges are subject to product availability and eligibility under our return policy.
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process and post the refund.
For any questions regarding returns or refunds, please contact us at:
