DEAR POLLY

At Scents Eternal, we are committed to delivering premium fragrances and exceptional service. Please review our policies below to ensure a smooth and satisfactory shopping experience.

Shipping Policy

• All orders are processed and shipped within 1–3 business days after payment confirmation.
• Delivery times may vary depending on your location and the shipping method selected at checkout.
• Once shipped, you will receive a tracking number via email or SMS.
• Important: Ensure your shipping address is accurate at checkout. We are not responsible for delays or lost packages due to incorrect address information.

Exchange Policy

• Exchanges are accepted only if the product is in its original, sealed, unused, and unopened condition.
• You must notify us of your intent to exchange within 7 days of receiving your order.
• Products that are opened, used, tampered with, or have broken seals are not eligible for exchange.
• Customers are responsible for all shipping costs related to the exchange, unless the exchange is due to an error on our part (e.g., incorrect item sent).

Return Policy

• Returns are accepted within 7 days of delivery and are subject to a 10% restocking fee if a refund is requested.
• The restocking fee may be waived if the return is processed for store credit in the form of a gift card, which can be used both online and in-store.
• To qualify for a return/refund, the item must be unopened, unused, sealed, and in its original condition.
• Refunds are issued only after the returned item is received and inspected.
• Customers are responsible for return shipping costs unless the item was damaged or incorrect upon delivery.
• We reserve the right to refuse returns that do not meet these criteria.

How to Request a Return or Exchange

1. Email us at info@scentseternal.com within 7 days of delivery.
2. Include your order number, the reason for return/exchange, and photos if applicable.
3. We will respond with return instructions and the return address.
4. Returns must be shipped to the following address:

   Scents Eternal

   9351 Warren Pkwy, Suite 117 Frisco, TX 75035

   Please ensure all labels are correctly addressed. We are not responsible for issues resulting from misspelled or misdirected shipments.