Description
xThe sweetness of dried fruit and Juniper Berries laced with a softness of Cotton Sugar, lead into a heart of Rose and Clove Buds, with a hint of Saffron. Every sense is amplified and soars on the vibrant wings of cabreuva and in the hypnotic magic of a warm embrace, amid the dream-like coils of Gurjum Balm and Cedarwood. Time comes to a standstill and broader horizons expand. Parallel universes where spirit and matter merge into illuminating visions, colours and emotions. A moment suspended between dream and reality.
Shipping & Return
xAt Scents Eternal, we are committed to delivering premium fragrances and exceptional service. Please review our policies below to ensure a smooth and satisfactory shopping experience.
Shipping Policy
- All orders are processed and shipped within 1–3 business days after payment confirmation.
- Delivery times may vary depending on your location and the shipping method selected at checkout.
- Once shipped, you will receive a tracking number via email or SMS.
- Important: Ensure your shipping address is accurate at checkout. We are not responsible for delays or lost packages due to incorrect address information.
Exchange Policy
- Exchanges are accepted only if the product is in its original, sealed, unused, and unopened condition.
- You must notify us of your intent to exchange within 7 days of receiving your order.
- Products that are opened, used, tampered with, or have broken seals are not eligible for exchange.
- Customers are responsible for all shipping costs related to the exchange, unless the exchange is due to an error on our part (e.g., incorrect item sent).
Return Policy
- Returns are accepted within 7 days of delivery and are subject to a 10% restocking fee if a refund is requested.
- The restocking fee may be waived if the return is processed for store credit in the form of a gift card, which can be used both online and in-store.
- To qualify for a return/refund, the item must be unopened, unused, sealed, and in its original condition.
- Refunds are issued only after the returned item is received and inspected.
- Customers are responsible for return shipping costs unless the item was damaged or incorrect upon delivery.
- We reserve the right to refuse returns that do not meet these criteria.
How to Request a Return or Exchange
- Email us at info@scentseternal.com within 7 days of delivery.
- Include your order number, the reason for return/exchange, and photos if applicable.
- We will respond with return instructions and the return address.
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Returns must be shipped to the following address:
Scents Eternal
9351 Warren Pkwy, Suite 117 Frisco, TX 75035
Please ensure all labels are correctly addressed. We are not responsible for issues resulting from misspelled or misdirected shipments.
